We pride ourselves on our professional, courteous staff who will assist you with your healthcare needs. Our staff can help you with scheduling, referrals, medication refills, medical records and messages for the physician. Please take advantage of this valuable resource.
Appointment Scheduling
Our staff is available to schedule appointments starting at 9:30 am on weekdays and 9:00 am on Saturday. We are open five days a week and some Saturdays to make scheduling easier for both patient and physician. If you are a new patient to our office, we suggest you schedule a visit for a complete history and physical to establish with our practice. Whether you are a new or established patient, please call the office early in the day for acute visits so that you can schedule a time that is convenient.
Specialist Referrals
Referral Hotline Number: 732-302-1312
Because of the many different insurances requiring referrals we ask that you allow 3 - 5 business days for our staff to complete a referral. You will be directed to call our referral hotline number to request a referral please have available the following information: The name of specialist you are seeing, the date and time of your appointment, the diagnosis for which you are seeing the specialist and any procedure coding information regarding your visit with the specialist. Your attention to this detail will make the referral process easier for both you and the office staff. It is your responsibilty to know if you need a referral. Please be proactive about your healthcare and make sure you have the necessary referrals before your specialist visit. Non-emergent referrals will not be processed sooner than three business days. If you are at your doctor's office and you do not have a referral, you will be required to reschedule as we are unable to process non-emergent referrals on a same day basis. Please, do not call our front office number to obtain a referral as you will be directed to the referral hotline for all non-emergent referrals.
Medication Refills
Medication refills can be requested of the office provided you have been recently seen by the physician and the medication you are requesting is not a narcotic. You or your pharmacy may call the office to request a refill on a medication previously prescribed to you. After the refill information is reviewed by the physician, we will call the pharmacy with the necessary information by the end of the work day. Please be advised that although necessary, medication refills are generally not emergent situations. Patient care in the hospital and office always takes precedence over refilling prescriptions. Keep track of when your medications are running out so we can refill your prescriptions before they are completely gone. Medication refills are done Monday through Friday only.
Messages for the Physician
Sometimes it is necessary for you to call the office with regard to a question you may have about your medical care. Our staff understands it is important for you to have access to speak with the physician. With that in mind, our staff will take messages of a non-emergent nature for the physician to call you back by the end of the day. Please be patient and remember that the doctor will return your call when he can give you his undivided attention.
E-mail
You can contact our office by e-mail with general questions regarding Middlesex Medical Care. We do not process appointments, specialist referrals, medication refills or medical records request via e-mail.
middlesexmcare@optonline.net
