The content of this page will familiarize you with the office policies of Middlesex Medical Care.  Should you need further assistance, please call our office and speak with one of our staff.

732-356-3212

We pride ourselves on our professional, courteous staff who will assist you with your healthcare needs.  Our staff can help you with scheduling, referrals, medication refills, medical records and messages for the physician.  Please take advantage of this valuable resource.

Appointment Scheduling

Our staff is available to schedule appointments starting at 10:00 am on weekdays and 9:00 am on some SaturdayS.  We are open five days a week and some Saturdays to make scheduling easier for both patient and physician.  If you are a new patient to our office, we suggest you schedule a visit for a complete history and physical to establish with our practice.  Whether you are a new or established patient,  please call the office early in the day for acute visits so that you can schedule a time that is convenient.    You will be required to present your current insurance card for eligibility verification along with a picture ID to verify your identity.  Please make sure to bring both items with you when you come into our office for an appointment.

WE ARE AFFILIATED WITH ZOCDOC.COM EFFECTIVE SEPTEMBER 8, 2011. THIS ENABLES YOU TO SCHEDULE YOUR OWN APPOINTMENTS WITHOUT EVER HAVING TO CALL OUR OFFICE. PLEASE TAKE A MINUTE TO LOOK AT OUR ZOCDOC SITE SO YOU CAN TAKE ADVANTAGE OF NOT HAVING TO CALL - WE HAVE FOUND IT TO BE A GREAT HELP AND ALL OF OUR FEEDBACK HAS BEEN POSITIVE!!!!

 

Specialist Referrals 

Referral Hotline Number: 732-302-1312

Because of the many different insurances requiring referrals we ask that you allow 3 - 5 business days for our staff to complete a referral.  You will be directed to call our referral hotline number to request a referral please have available the following information:  The name of specialist you are seeing, the date and time of your appointment, the diagnosis for which you are seeing the specialist and any procedure coding information regarding your visit with the specialist. Your attention to this detail will make the referral process easier for both you and the office staff.  It is your responsibilty to know if you need a referral.  Please be proactive about your healthcare and make sure you have the necessary referrals before your specialist visit.  Non-emergent referrals will not be processed sooner than three business days.  If you are at your doctor's office and you do not have a referral, you will be required to reschedule as we are unable to process non-emergent referrals on a same day basis.   Please, do not call our front office number to obtain a referral as you will be directed to the referral hotline for all non-emergent referrals.

Medication Refills

Medication refills can be requested of the office provided you have been recently seen by the physician and the medication you are requesting is not a narcotic.  You or your pharmacy may call the office to request a refill on a medication previously prescribed to you.  After the refill information is reviewed by the physician, we will call the pharmacy with the necessary information within 24 hours.  Please be advised that although necessary, medication refills are generally not emergent situations.  Patient care in the hospital and office always takes precedence over refilling prescriptions.  Keep track of when your medications are running out so we can refill your prescriptions before they are completely gone. Medication refills are done Monday through Friday only. No refills will be processed on Saturday or Sunday.  Effective June 2009, most of our prescriptions are being sent to each pharmacy electronically. It can take up to an hour after the prescription is sent for the pharmacy receives it.  We ask that if you are prescribed any medication while in the office that you give the pharmacy at least an hour to receive the prescription and then whatever their normal filling time is to complete the prescription.

Some medications require precertification by your insurance company. In those instances, it can take up to a week or more to get your medication precertified. We ask for your patience in these circumstances.

Messages for the Physician

Sometimes it is necessary for you to call the office with regard to a question you may have about your medical care.  Our staff understands it is important for you to have access to speak with the physician.  With that in mind, our staff will take messages of a non-emergent nature for the physician to call you back by the end of the day.  Please be patient and remember that the doctor will return your call when he can give you his undivided attention.

Payments

All copay amounts are due and payable at the time of your visit.  If you are unable to make a payment, you must make payment arrangements prior to your visit.  Our billing gets mailed once monthly and you are responsible for paying any balances not covered by your insurance.  If you have questions regarding your bill or insurance billing you can call the billing hotline number at 908-760-0217 and leave a message. Our staff will get back to you within 5 business days.

As of September 1, 2012 we are accepting Paypal payments.  If you would like further information, please contact paymentsmmcnj@gmail.com for further instructions.

 

E-mail
You can contact our office by e-mail with general questions regarding Middlesex Medical Care.  We do not process appointments, specialist referrals, medication refills or medical records request via e-mail

MMCFRONTDESK@OPTONLINE.NET


 
 
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